Our dedication to fast
and efficient customer service is one of the many traits
that makes us a better choice for your Web site.
Plus, we are of the few web hosts that allow customers
to take up their questions or complaints to the highest
levels. Our quality control department and CEO are always
at your disposal.
Our usual response-time is minutes, not hours. Most Web
hosts take over a day to reply to your tech support issues.
As we improve and automate fixes for most of the tech
support issues we receive daily, the faster your problems
will be solved.
ATTENTION:
If you just opened an account with us, do not send an
e-mail from the domain you just registered or want to
transfer. That is, if you open an account for "yourdomain.com",
do not send an e-mail from "me@yourdomain.com", or else
you might not receive our reply.
Please send all e-mail in plain text format. HTML formatted
messages are non-standard and our e-mail system may not
always handle them properly. For security reasons, we
do not accept MS Office documents (Word, Excel, etc.)
or any Windows executables.
- Support section
For technical related questions/suggestions, problems
with your account, to contact our support team, etc.
If you are interested in purchasing priority phone
support (rate 80$/hour minimum 2 hours) please click
here.
- sales@totalmatrix.net
For questions and or information on hosting plans,
features, etc.
- info@totalmatrix.net
If you have a complaint, this is where you have to
go. TotalMatrix.net quality depends a lot on customer
feedback. If you think we are doing something wrong,
something should be changed or you believe a member
of our staff has not treated or helped you as s/he
should, let our quality control staff know! We'll
take care of the problem immediately.
- billing@totalmatrix.net
For questions/problems regarding billing.
- abuse@totalmatrix.net
If you need to report policy violations.
- webmaster@totalmatrix.net
For questions and/or suggestions related to our web
site's content, layout, etc. Not for tech support/sales/accounting
issues
We will respond to your e-mail fast,
guaranteed.
NOTE:
if you don't get our reply within a few
hours, send the e-mail again from a different address@domain,
in case there is something wrong with your current e-mail
provider or our reply got lost in transit.
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