SPAM: Unsolicited Bulk Email

We do allow our dedicated hosting clients to promoted their business through the transmission of bulk e-mails, however, any such mass e-mailings must conform to our bulk email policies.

Any promotional marketing originating from any of our networks is strictly prohibited if done through the transmission of unsolicited bulk email (UBE). In other words, the bulk emailing must be pursuant to a prior business relationship with the e-mail recipient, including but not limited to having obtained their e-mail address through a verifiable opt-in procedure.

We also strictly prohibit marketing by the transmission of e-mail that makes use of or contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing (counterfeit e-mail).

We also strictly prohibit marketing by the transmission of e-mail that is relayed from any third party's mail servers without the permission of that third party, or which employs similar techniques to hide or obscure the source of the e-mail. The transmission of unsolicited bulk e-mail, including the transmission of counterfeit e-mail, may result in civil and criminal penalties against the sender under applicable federal and/or state law.

We do NOT authorize the harvesting or collection of screen names from any ISP service (for example, AOL) for the purpose of sending unsolicited e-mail.

Facilitating a Violation of this AUP: Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to spam.

Spamvertising - Intentionally receiving traffic to a site hosted on our networks that has been generated by the violation of any of the terms of this AUP is strictly forbidden. Regardless of where the SPAM was mailed from, your web site will be terminated here: without notice & without refund.

HOW TO REPORT UNSOLICITED BULK E-MAIL

(originating from our networks, or regarding sites hosted on our networks)

Please send your UBE complaint to TotalMatrix Abuse Departament (abuse@totalmatrix.net)

. With the complete header (click this link for explanation).

The best and easiest way to do this is by forwarding the offending e-mail to abuse@totalmatrix.net

If you cannot forward the UBE, simply send an e-mail to abuse@totalmatrix.net.

In either case, please include your name, address, telephone number and any information you may have about the identity of the person or entity that sent the UBE to you if possible.

You may be able to collect information about the sender from the e-mail itself, for instance, by examining the e-mails header, by examining the webpage or by running a who-is query against the webpage domain.

Neither our Network Sales Desk or our Customer Support Center (the numbers below) can process a spam complaint. Do not attempt to file complaints via telephone. Send all complaints directly to the Network Security Office with the email header.

We require that the words "Spam Complaint" be added to the subject line, to guarantee that the complaint is forwarded to the abuse desk promptly, and automatically.

A correct, and working return-email address is required: if a bogus, or non-working email address is used as the reply-to or from address, we must assume that the complaint was frivolous, as there is no way for our offices to follow up with our investigation: we default by giving our client the benefit of the doubt.

We can not accept complaints from automated systems. The complaint must be filed by a human being we can follow up with if necessary; we do not terminate our client's accounts based on automated systems that could inevitably resulted in a erroneous complaint to be filed against our client.

Each complaint is fully-investigated by a network security officer on our staff; please make sure that any and all complaints are forwarded in the correct fashion so we may properly investigate the complaint. Failure to supply all the information, will leave us with little alternative other than the dismissal of the complaint.

Please verify the SPAMVERTISED site is current before forwarding the complaint. It is entirely possible that we have received a previous complaint, and already terminated a SPAMVERTISED site.

You will receive an email at each step of the investigation process, and be notified upon conclusion of the investigation. If you wish to participate in the investigation, then it is obviously necessary to use a real email address.